Matt, How Many Recommendations Do You Include on Your Service or Maintenance Calls?
Want to know how many recommendations to give your customer? Find out how to give meaningful recommendations in this edition of “HVAC Skill Builder!”
HVAC Skill Builder
Matt, How Often Should Static Pressure Be Checked?
Want to know how often static pressure should be checked? Find out how often in this edition of “HVAC Skill Builder!”
Matt, When Conducting an AC Inspection, Should You Put Gauges on Every AC System?
Want to know whether or not to add gauges to an AC system during inspections? Find out why you shouldn’t in the edition of “HVAC Skill Builder!”
Matt, Can You Explain the Form Method?
Want to know about the Form Method? Learn about Family, Occupation, Recreational Activities, and Material Possessions in this edition of “HVAC Skill Builder!”
Matt, Should Technicians Park in a Customer’s Driveway?
Want to know if you should park in a customer’s driveway? Find out how to take the proper precautions in this edition of “HVAC Skill Builder!”
Matt, Should My Company Have Safety Policies in Place?
Should your company have a safety policy in place? Find out how to properly protect your business in this edition of “HVAC Skill Builder!”
Matt, What Are the ABCs of Air Conditioning?
Want to know about the ABCs of Air Conditioning? Find out about Air Before Charge and properly checking the airflow in this edition of “HVAC Skill Builder!”
Matt, Where Does the .1 Friction Rate Commonly Used to Size Ducts Come From?
Want to know where the .1 friction rate comes from? Find out about the importance of ACCA’s Manual D in this edition of “HVAC Skill Builder!”
Matt, How Long Should a One-System Maintenance Tune-up Take To Complete?
Want to long how long a one-system maintenance tune-up takes? Find out the procedure and time in this edition of “HVAC Skill Builder!”
Matt, How Do You Respond to a Customer That Asks (You) The Technician Will You Do the Repair or Replacement Work on the Side?
Want to know how to respond to a customer that asks the technician to do the repair or replacement work on the side? Find out in this edition of “HVAC Skill Builder!”
Matt, How Do You Respond When a Potential Customer Says, “I Already Know the Part I Need; I Just Want Your Repair Price Over the Phone.”
Want to know how to respond to a customer that says they know the part they need; they just want a price? Find out in this edition of “HVAC Skill Builder!”
Matt, How Do You Respond When a Potential Customer Wants a Repair Price Over the Phone When No Technician Has Been to the House?
Want to know how to respond to a customer that wants a price when no technician has assessed the problem? Find out in this edition of “HVAC Skill Builder!”
Matt, How Do You Handle a Customer That Doesn’t Want to Pay the Service Call Charge?
Want to know how to handle a customer that doesn’t want to pay the service call charge? Find out in this edition of “HVAC Skill Builder!”
Matt, How Do You Handle the Customer Objection, “I Need to Think About It.”
Want to know what to do when the customer wants to think about it? Find out how to talk to the customer in this edition of “HVAC Skill Builder!”
Matt, How Do You Handle the Customer Objection, “I Found the Part Cheaper Online.”
Want to know what to do when the customer finds the part online for cheaper? Find out how to leverage warranty in this edition of “HVAC Skill Builder!”
Matt, What Should Be Included on an Invoice?
Want to know what should be included in an invoice? Find out what to include in your invoices in this edition of “HVAC Skill Builder!”
Matt, How Do You Check a Dual-Run Capacitor Under Load?
Want to know how to check a dual-run capacitor under load? Find out how to calculate microfarads in this edition of “HVAC Skill Builder!”
Matt, How Do You Calculate the Target Superheat of a Residential Air Conditioner and Heat Pump?
Want to know how to calculate the target superheat of a residential air conditioner and heat pump? Find out how in this edition of “HVAC Skill Builder!”
Matt, Do You Have Any Opinions on Monthly Billing Versus Annual Billing for Maintenance Membership Programs?
Want to know about monthly billing versus annual billing? Find out which one works better for the technician and customer in this edition of “HVAC Skill Builder!”
Matt, How Do I Get the Dispatcher to Help the Tech Collect Payment When the Job Is Done?
Want to learn how to get the dispatcher to help collect payment? Learn how to let the customer know there will be a charge in the edition of “HVAC Skill Builder.”
