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Matt, How Can Ongoing Training and Development Be Structured to Keep Technical and Non-technical Staff Up-To-Date With Industry Advancements?

In this edition of "HVAC Skill Builder," Matt discusses how important proper documentation is as a technician.

How can ongoing training and development be structured to keep technical and non-technical staff up to date with industry advancements? One thing that I used to do when I was in the field was role-play, do some practice within your company. Have a dispatcher pretend to be the customer for when a technician comes out and give them a scenario. Let them work it out, let them play it out, so they can understand what it’s like, and then provide constructive feedback. Another thing to do is using some of the technology that’s out there to data mine when you’re at someone’s house, and then you want to present that to the customer on whether they want to repair or replace their system. So the best thing that I have found was do some role-play, give them a scenario, have the technician and the dispatcher interact and have them give each other feedback, and then also embrace some of the new technology and tools that are out there. For example, the wireless gauges in Measure Quick, and that way you can data mine that stuff and have the technician present that to your dispatcher, a.k.a. your customer, and then see how that’s going to play out and then as a whole provide constructive feedback so they can improve and prevent any issues from happening in the future.

Matt Akins is the Manager of HVACR Technical Education at ACCA.

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Posted In: HVAC Skill Builder, Technical Tips

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