Matt, Should You Invite Your Client Along With You When Making a Diagnosis on Their Hvac System?
In this edition of "HVAC Skill Builder," Matt discusses if you should invite the client along with you when making a diagnosis on their HVAC system.
Q: Should You Invite Your Client Along With You When Making a Diagnosis on Their Hvac System? A: Absolutely. You should be operating in a transparent manner, so be able to ask the customer, say, hey, let me show you how your system works firsthand, invite them along with you that's just another way of building rapport with customers and to show them that you're not doing anything funny, you're not trying to manipulate the system or break the system that cost them money so if you're operating in a transparent method, please invite the customer along with you. Get them involved, and that's going to start knocking down some of those barriers that customers have if you're not building rapport so the key is to get them to trust you, see what's going on, and operate in a transparent manner.
Matt Akins is the Manager of HVACR Technical Education at ACCA.
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