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Matt, Should Technicians Park in a Customer’s Driveway?

In this edition of "HVAC Skill Builder," Matt discusses whether or not you should park in the customer's driveway.

Q: Should Technicians Park in a Customer’s Driveway? A: Well, that depends. I don't recommend technicians parking out the street if they're doing an installation and the driveway is 50 yards up from the street. However, under normal circumstances, you want to park on the street and once you greet the customer, ask them is it okay where your van is parked or if you feel the need to park in their driveway. Always get permission before parking in their driveway and as a side note, if you're going to park in their driveway, I highly recommend getting a piece of cardboard and sliding it underneath your work van because if you have condensation from the air conditioner that's leaking down, customers may think that your van is leaking oil and get a little upset about it or if the van does leak oil and you have the cardboard, it underneath it, it will prevent that from standing the driveway or causing any issues but the key to that is, when you first arrive, park on the street if possible, and if it's safe, then ask the customer, once you greet them, can you move into the driveway, or is the vehicle fine where it is.

Matt Akins is the Manager of HVACR Technical Education at ACCA.

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Posted In: HVAC Skill Builder, Technical Tips

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