Matt, What Is Your Analogy for IAQ? (Investigate, Assess, and Quote)
In this edition of "HVAC Skill Builder," Matt discusses his analogy for IAQ. (Investigate, Assess, and Quote)
Q: Matt, What Is Your Analogy for Iaq? A: Well, the industry knows it as indoor air quality. However, when I'm teaching classes, I refer to it as investigate, assess, and quote so many times our technicians are offering an IAQ product and they're overlooking the source of the problem, so ideally when you offer an IAQ product, get down to where the source is, where is it coming from, solve that problem and then offer the IAQ products because if you don't get down to the source and you put a product in, it's not going to meet the customer's expectations and it's also not going to do its job and then you're going to get a callback to go out and take the product out and get a refund. So again, the purpose of my acronym of IAQ is getting down to the source control properly diagnosing it, offer a remedy, and then put the product in to either prevent it from coming back or enhance the health and safety of the air for the customers and extend the product's useful product life.
Matt Akins is the Manager of HVACR Technical Education at ACCA.
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