Matt, Can You Explain the Form Method?
In this edition of "HVAC Skill Builder," Matt explains the Form Method.
Q: Can You Explain the Form Method? A: Yes, the form method is FORM, and the F is for family, O is for occupation, R is for recreational activities, and M is for material possessions. If you employ this method, it is an excellent way to start building rapport with customers when you're on site. For example, if you see a family picture in their home and they have kids, you can say, "Oh, that's a great picture; I have two kids myself." It's a great way to break the ice with customers and build that rapport so they trust you during that service call.
Matt Akins is the Manager of HVACR Technical Education at ACCA.
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