Matt, Can You Explain the Form Method?
In this edition of "HVAC Skill Builder," Matt explains the Form Method.
Q: Can You Explain the Form Method? A: Yes, the form method is FORM and that the F is going to be for family, the O is going to be for occupation, R is for recreational activities, and M is for material possessions and basically if you employ this method, this is a good way to start building rapport with customers when you're on site. So for example, if you see a family picture in their home and they have kids, you can say, oh, that's a great picture, I have two kids myself. It's just a great way to start breaking the ice with the customers and build that rapport with them so they trust you during that service call.
Matt Akins is the Manager of HVACR Technical Education at ACCA.
Have a topic you would like to see HVAC Skill Builder address?
Send it on over by using the form below.
Posted In: HVAC Skill Builder, Technical Tips
