Category: Customer Service

Company owners sometimes struggle with terminating long-term employees, especially those who serve in a management capacity. The fear of not knowing […]

When we think of USPS, we tend to associate the postal service with efficiency at affordable rates. However, USPS has […]

Service technicians can make a good living using their troubleshooting skills. Troubleshooting is identifying problems and establishing their cause. Effective troubleshooting demands more than just trying to match […]

Online reviews play a pivotal role in your ability to acquire new customers. If you’re starting a new business or […]

Last issue, we covered the first four of 13 things NOT to do on a service call. You will remember these were not […]

Did you know? An astounding 58% of Americans say they’ll switch companies due to poor customer service. People expect to have a great […]

When you’re in a restaurant catching up with friends, the get-together normally starts with excitement and entertainment. However, once the […]

As we start to return to the new “normal,” we are continuing to see difficulties in the skilled trades when it comes to recruiting and retaining employees. Unfortunately, these issues are […]

It’s just an average day at work when all of a sudden, you hear the sound of a ringing phone. […]

Dealing with infuriated customers is no fun. When I was a service manager, handling phone calls with angry customers required me to employ the behaviors of rational thought and self-control. […]

Over my relatively long life, I have learned a few things. Some things were learned by reading, or through training, while many others were […]