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Category: Customer Service

Customer Service Best Practices: Importance of Live Phone Support

Original Article found here. When it comes to the daily routines, the regularly scheduled appointments, and other things of the […]

Thirteen (13) Things NOT to Do on A Service Call! Part 3

Over the last few issues, we’ve covered the first seven of 13 things not to do on a service call. […]

The Other Side of Fear

Company owners sometimes struggle with terminating long-term employees, especially those who serve in a management capacity. The fear of not knowing […]

How to Reduce the Impact of Higher Postage Rates

When we think of USPS, we tend to associate the postal service with efficiency at affordable rates. However, USPS has […]

When To Consider Manual J®, S®, and D®

Service technicians can make a good living using their troubleshooting skills. Troubleshooting is identifying problems and establishing their cause. Effective troubleshooting demands more than just trying to match […]

Don’t Fake It: Why You Need Authentic Online Reviews Now More Than Ever

Online reviews play a pivotal role in your ability to acquire new customers. If you’re starting a new business or […]

Thirteen (13) Things NOT to Do on A Service Call — Part 2

Last issue, we covered the first four of 13 things NOT to do on a service call. You will remember these were not […]

How To Grow Revenue and Improve Customer Service with Live Chat & Text

Did you know? An astounding 58% of Americans say they’ll switch companies due to poor customer service. People expect to have a great […]

Three Keys to Hiring and Attracting Talent

The HVAC industry has always faced challenges recruiting and retaining talented comfort advisors and technicians. The past year and a […]

What Do I Do When a Customer Doesn’t Pay?

When you’re in a restaurant catching up with friends, the get-together normally starts with excitement and entertainment. However, once the […]

Tips for Employee Recruitment and Retention

As we start to return to the new “normal,” we are continuing to see difficulties in the skilled trades when it comes to recruiting and retaining employees. Unfortunately, these issues are […]

What Should I Do To Diffuse An Angry Customer Over The Phone?

It’s just an average day at work when all of a sudden, you hear the sound of a ringing phone. […]

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