Matt, Should I Have Third-Party Information to Leave Behind With My Clients?
In this edition of "HVAC Skill Builder" Matt discusses how to properly leave third-party information behind with your clients.
Q: Should I Have Third-Party Information to Leave Behind With My Clients? A: Absolutely. Now, what type of information to leave behind would be your choice. However, I'll give you an example. If you're a company that offers duct cleaning, have some third-party information not from your company, but from a credible source that you can leave behind with the customer so they can start digging in and doing some learning for themselves so it's just another way to say hey, Mr. And Mrs.Customer, it's not just me saying it, this is coming from A, B, and C. Again, it's a tool in your technician's toolbox to leave behind for the customer so they can educate themselves on their own time and also get other opinions or statements from other industries or from some other sources to let them know what you said that they needed duct cleaning, for example, is going to be beneficial to them. So again, always leave some third-party information behind especially the service that you offer, or services customers may not be familiar with.
Matt Akins is the Manager of HVACR Technical Education at ACCA.
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