HVAC Skill Builder Archives

August 28, 2025

Matt, what are the signs of a dirty or clogged evaporator coil, and how does it affect system operation?

In this edition of “HVAC Skill Builder,” Matt discusses the negative effects of a dirty or clogged evaporator coil on the overall operation of an HVAC system.

August 14, 2025

Matt, what are the effects of a leaking refrigerant line on system efficiency and cooling capacity?

In this edition of “HVAC Skill Builder,” Matt discusses HVAC system efficiency and cooling capacity with a leaking refrigerant line.

July 29, 2024

Matt, How Can Creating and Presenting Customized HVAC Solutions, Based on a Thorough Understanding of the Customer’s Home and Lifestyle, Increase Service Ticket Revenue?

July 22, 2024

Matt, How Can Customer Feedback During or After Service Calls Be Used to Identify Opportunities for Additional Services or Follow-up Visits?

July 15, 2024

Matt, How Can You Effectively Assess and Understand Customer Needs to Offer Tailored Solutions That Increase the Value of Service Tickets?

July 8, 2024

Matt, What Actions Can Technicians Take to Build Trust With Customers, Making Them More Open to Recommendations for Additional Services or Products?

July 1, 2024

Matt, How Can Improving Diagnostic Skills Lead to Identifying Additional Necessary Repairs or Maintenance, Thereby Increasing Service Ticket Value?

June 24, 2024

Matt, What Strategies Can Technicians Use to Build Long-Term Relationships With Clients Through Effective Service and Communication?

June 17, 2024

Matt, How Can Ongoing Training and Development Be Structured to Keep Technical and Non-technical Staff Up-To-Date With Industry Advancements?

June 10, 2024

Matt, What Basic HVAC Knowledge Should Office Staff Possess to Assist Customers and Support Technicians Effectively?

June 4, 2024

Matt, What Techniques Do You Use to Manage Customer Expectations and Handle Service Inquiries?

May 27, 2024

Matt, How Do You Effectively Communicate Technical Information to Customers Unfamiliar With HVAC Terminology?

May 20, 2024

Matt, What Are the Essential Safety Protocols Technicians Must Follow When Installing or Repairing HVAC Systems?

May 13, 2024

Matt, How Do Emerging Technologies in HVAC Systems Impact Installation and Maintenance Practices?

May 6, 2024

Matt, What Are the Steps for Diagnosing a Malfunctioning HVAC System, and How Do You Prioritize Them?

November 20, 2023

Matt, How Important Is Proper Documentation as a Technician?

Want to know why proper documentation is important as a technician? Find out why in this edition of “HVAC Skill Builder!”

November 13, 2023

Matt, How Much Notice Should Dispatch Give the Client When the Technician Is on the Way?

How much notice should dispatch give the client when the technician is on the way? Find out how long in this edition of “HVAC Skill Builder!”

November 6, 2023

Matt, When a Call Is Booked, Should the Call Taker Ask the Client How They Intend to Pay for the Service Call?

Want your call takers to know how to ask the client about payment for service calls? Find out when to ask your clients In this edition of “HVAC Skill Builder!”

October 30, 2023

Matt, Should I Have Third-Party Information to Leave Behind With My Clients?

Want to know how to leave information behind for your clients? Find out how to leverage third-party information in this edition of “HVAC Skill Builder!”

October 23, 2023

Matt, How Do You Use the Form Method When Speaking With Customers?

Want to know how to use the Form Method when speaking to customers? Find out how to speak about safe topics in this edition of “HVAC Skill Builder!”