Matt, How Do You Handle a Customer That Doesn’t Want to Pay the Service Call Charge?
Want to know how to handle a customer that doesn’t want to pay the service call charge? Find out in this edition of “HVAC Skill Builder!”
HVAC Skill Builder
Matt, Should Technicians Park in a Customer’s Driveway?
Want to know if you should park in a customer’s driveway? Find out how to take the proper precautions in this edition of “HVAC Skill Builder!”
Matt, How Do You Handle the Customer Objection, “I Found the Part Cheaper Online.”
Want to know what to do when the customer finds the part online for cheaper? Find out how to leverage warranty in this edition of “HVAC Skill Builder!”
Matt, Where Does the .1 Friction Rate Commonly Used to Size Ducts Come From?
Want to know where the .1 friction rate comes from? Find out about the importance of ACCA’s Manual D in this edition of “HVAC Skill Builder!”
Matt, How Often Should Static Pressure Be Checked?
Want to know how often static pressure should be checked? Find out how often in this edition of “HVAC Skill Builder!”
Matt, What Are the ABCs of Air Conditioning?
Want to know about the ABCs of Air Conditioning? Find out about Air Before Charge and properly checking the airflow in this edition of “HVAC Skill Builder!”
Matt, How Do You Respond When a Potential Customer Wants a Repair Price Over the Phone When No Technician Has Been to the House?
Want to know how to respond to a customer that wants a price when no technician has assessed the problem? Find out in this edition of “HVAC Skill Builder!”
Matt, Should My Company Have Safety Policies in Place?
Should your company have a safety policy in place? Find out how to properly protect your business in this edition of “HVAC Skill Builder!”
Matt, How Important Is Proper Documentation as a Technician?
Want to know why proper documentation is important as a technician? Find out why in this edition of “HVAC Skill Builder!”
Matt, When Conducting an AC Inspection, Should You Put Gauges on Every AC System?
Want to know whether or not to add gauges to an AC system during inspections? Find out why you shouldn’t in the edition of “HVAC Skill Builder!”
Matt, When a Call Is Booked, Should the Call Taker Ask the Client How They Intend to Pay for the Service Call?
Want your call takers to know how to ask the client about payment for service calls? Find out when to ask your clients In this edition of “HVAC Skill Builder!”
Matt, Should I Have Third-Party Information to Leave Behind With My Clients?
Want to know how to leave information behind for your clients? Find out how to leverage third-party information in this edition of “HVAC Skill Builder!”
Matt, How Much Notice Should Dispatch Give the Client When the Technician Is on the Way?
How much notice should dispatch give the client when the technician is on the way? Find out how long in this edition of “HVAC Skill Builder!”
Matt, How Long Should a One-System Maintenance Tune-up Take To Complete?
Want to long how long a one-system maintenance tune-up takes? Find out the procedure and time in this edition of “HVAC Skill Builder!”
Matt, How Do You Respond When a Potential Customer Says, “I Already Know the Part I Need; I Just Want Your Repair Price Over the Phone.”
Want to know how to respond to a customer that says they know the part they need; they just want a price? Find out in this edition of “HVAC Skill Builder!”
Matt, How Do You Use the Form Method When Speaking With Customers?
Want to know how to use the Form Method when speaking to customers? Find out how to speak about safe topics in this edition of “HVAC Skill Builder!”
Matt, What Is Your Analogy for IAQ? (Investigate, Assess, and Quote)
Want to learn about Matt’s analogy for IAQ? Find out Matt’s meaning for Investigate, Asses, and Quote in this edition of “HVAC Skill Builder!”
Matt, Should You Invite Your Client Along With You When Making a Diagnosis on Their Hvac System?
Want to know if you should invite your client along when making a system diagnosis? Find out why this is the right choice in the edition of “HVAC Skill Builder!”
Matt, How Many Recommendations Do You Include on Your Service or Maintenance Calls?
Want to know how many recommendations to give your customer? Find out how to give meaningful recommendations in this edition of “HVAC Skill Builder!”
Matt, Can You Explain the Form Method?
Want to know about Form Method? Learn about Family, Occupation, Recreational Activities and Material Possessions in this edition if “HVAC Skill Builder!”
