Author: Frank Besednjak

Motivating employees takes great leadership. Frank Besednjak has some tips for doing this.

Customers do not make logical decisions, they make emotional decisions. Business Expert Frank Besednjak explains why you need to leverage this in your company.

Frank Besednjak explains why teaching soft skills is easier when you focus on the customer’s journey.

Frank Besednjak shares why your salespeople must master the presentation and close in his latest article.

This is the third article from consultant Frank Besenjak walking contractors through every aspect of working with a customer in a field service business.

The time frame you give your customers for arrival is seen as the time in which the job will start and be finished between. Learn how to manage this perception.

The sales process is a journey for your customers. Frank Besednjak is breaking down each step of the journey and the first step is the initial call.

You need to have set processes in place, so that every opportunity becomes a sale. Here are some tips for creating a process for sales success.

We all get into “funks” now and again, but it’s how we handle these funks that matters. Frank Besednjak has some tips to help you break free from the funk.

Every decision you make in business can result in great rewards, have no impact, or result in serious negative consequences. […]

Earlier this year I was working with one of my clients and had the opportunity during one of my visits […]

I usually like to write something about my experience for this column, but recently I read an article by Michael […]

Recent studies have shown most sales people overwhelmingly list price as the number one reason for customers making the purchase […]

Over the last year I’ve had the privilege of helping a few contracting businesses go from barely staying above water […]

You know just about every time I get on social media, check my email, or open my regular mail, I […]

Just as we recommend that your customers tune up their mechanical equipment to avoid future disasters, it is just as […]

If you have read any of my previous articles or one of my blogs you probably know I like to […]

I’ve managed hundreds of people during my career and I can tell you one thing for sure, people are definitely […]

Determining specific training needs can be challenging, especially when “lack of training” is used as a reason for low or […]

I’m sure you’ve wondered why an employee develops a performance problem, and how to go about resolving it. In my […]