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Increase Revenue, Reduce Call Backs, and Reduce Liability with ACCA Training

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HVACR contractors are always striving for three things: increased revenue, fewer call backs, and reduced liability. In order to achieve this trifecta of outcomes, technicians need to have the right technical training. Further, technicians need to be able to communicate with and educate their customers in order to promote trust and manage expectations.

ACCA offers a variety of technical courses created to enhance HVACR technicians’ technical skills. One of the most popular training series is Tech Rehab, Kicking Bad Habits. The series covers a wide range of relevant topics like:

  • Water Damage and Prevention
  • Total Capacity & Technical & Sales Focus
  • IAQ Benefits & How to Sell to Customer
  • System Performance Evaluation
  • ACCA Duct Wheel

These courses help you and your technicians identify bad habits in the field and how to correct them. Free to ACCA members and $39 for non-members, these live-virtual courses are perfect for Service Technicians, Comfort Advisor Technicians, Maintenance Technicians, and more.

Designed to help technicians master consumer communications skills and build your company’s value through exceptional service, ACCA is pleased to introduce our newest soft-skills course, Technician and Client Communication Training (TACCT). Students who attend this course will come away with strategies they can implement immediately to promote trust, be a client advocate, and enhance the overall customer experience. Similar to Tech Rehab, this course is perfect for anyone on your team who engages with customers in-person.

Just $315 for ACCA members and $350 for non-members, this in-person course takes place on September 14, 2022, during ACCA’s Fall Meetings.

“Enhancing technical and interpersonal skills will take your technicians, and your business, to the next level,” said Matt Akins, ACCA manager of HVACR technical education and the instructor for both Tech Rehab and TACCT. “When technicians follow ACCA’s guidance from these classes and start building these new skills into their service and maintenance calls, they also boost consumer confidence in your business. These courses are the key to performing successful service calls and can help you to be the best in HVACR.”

For more information on ACCA’s other industry-leading training, click here.

Matt Akins
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Posted In: Employee Training, Field Safety, Residential, Soft Skills, Training

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