Technical Tips

Want to know how to respond to a customer that wants a price when no technician has assessed the problem? Find out in this edition of “HVAC Skill Builder!”

Want to know how to handle a customer that doesn’t want to pay the service call charge? Find out in this edition of “HVAC Skill Builder!”

Want to know what to do when the customer wants to think about it? Find out how to talk to the customer in this edition of “HVAC Skill Builder!”

Want to know what to do when the customer finds the part online for cheaper? Find out how to leverage warranty in this edition of “HVAC Skill Builder!”

Want to know what should be included in an invoice? Find out what to include in your invoices in this edition of “HVAC Skill Builder!”

We should always avoid oversizing, but it can be even more critical in humid climates where air conditioners operate with a wet coil. However, occasionally, I said yes. But the customer had to agree to a few things first. 

Want to know how to check a dual-run capacitor under load? Find out how to calculate microfarads in this edition of “HVAC Skill Builder!”

Want to know how to calculate the target superheat of a residential air conditioner and heat pump? Find out how in this edition of “HVAC Skill Builder!”

Join Carrier for a free webinar covering all the service tools and software to effectively troubleshoot and diagnose Carrier 2pipe VRF, Toshiba Carrier 3 Pipe VRF, and Carrier Ductless equipment.

Want to learn when you need to size up or down with ductwork? Learn how to keep the velocity down in this edition of “Hey Ed!”

Want to know about monthly billing versus annual billing? Find out which one works better for the technician and customer in this edition of “HVAC Skill Builder!”

Trying to find out the proper amount of sag when installing ducts? Find out how to use Manual D in this edition of “Hey Ed!”

ACCA is proud to announce ACCA Quality Installation with the measureQuick app. Learn more and receive a complimentary QI certificate in this blog.

Want to learn how to get the dispatcher to help collect payment? Learn how to let the customer know there will be a charge in the edition of “HVAC Skill Builder.”

Want to find the best velocity moving across a filter grill? Find out what Manual D says about velocity in this edition of “Hey Ed!”

Want to learn how to get dispatchers to set proper expectations? Learn how to ask high-level questions during the scheduling call in this edition of “HVAC Skill Builder!”

Are there some parts of the country that are so dry they require extra maintenance? Find out about dry sections in this edition of “Hey Ed!”

Want to learn the best practices for tagging warranty parts and labor? Learn how to properly tag parts in this edition of “HVAC Skill Builder!”

Want to learn what friction rate really stands for? Find out about the rate of friction in this edition of “Hey Ed!”

Want to learn what to do in the event a customer wants an itemized breakdown? Find out how to handle this situation in this edition of “HVAC Skill Builder!”