Matt, How Long Should a One-System Maintenance Tune-up Take To Complete?
Want to long how long a one-system maintenance tune-up takes? Find out the procedure and time in this edition of “HVAC Skill Builder!”
Technical Tips
Matt, How Do You Respond to a Customer That Asks (You) The Technician Will You Do the Repair or Replacement Work on the Side?
Want to know how to respond to a customer that asks the technician to do the repair or replacement work on the side? Find out in this edition of “HVAC Skill Builder!”
Tech Tip: Start Me Up
As an HVAC technician, you can increase your earnings by suggesting hard start kits to your clients. These kits are cost-effective and straightforward to install, and they significantly enhance the starting efficiency and dependability of air conditioning and heat pump units. This article will explore the advantages of hard start kits and how they function.
Matt, How Do You Respond When a Potential Customer Says, “I Already Know the Part I Need; I Just Want Your Repair Price Over the Phone.”
Want to know how to respond to a customer that says they know the part they need; they just want a price? Find out in this edition of “HVAC Skill Builder!”
Matt, How Do You Respond When a Potential Customer Wants a Repair Price Over the Phone When No Technician Has Been to the House?
Want to know how to respond to a customer that wants a price when no technician has assessed the problem? Find out in this edition of “HVAC Skill Builder!”
Matt, How Do You Handle a Customer That Doesn’t Want to Pay the Service Call Charge?
Want to know how to handle a customer that doesn’t want to pay the service call charge? Find out in this edition of “HVAC Skill Builder!”
Matt, How Do You Handle the Customer Objection, “I Need to Think About It.”
Want to know what to do when the customer wants to think about it? Find out how to talk to the customer in this edition of “HVAC Skill Builder!”
Matt, How Do You Handle the Customer Objection, “I Found the Part Cheaper Online.”
Want to know what to do when the customer finds the part online for cheaper? Find out how to leverage warranty in this edition of “HVAC Skill Builder!”
Matt, What Should Be Included on an Invoice?
Want to know what should be included in an invoice? Find out what to include in your invoices in this edition of “HVAC Skill Builder!”
Tech Tip: Come On! You Can Just Add a Ton, Can’t You?
We should always avoid oversizing, but it can be even more critical in humid climates where air conditioners operate with a wet coil. However, occasionally, I said yes. But the customer had to agree to a few things first.
Matt, How Do You Check a Dual-Run Capacitor Under Load?
Want to know how to check a dual-run capacitor under load? Find out how to calculate microfarads in this edition of “HVAC Skill Builder!”
Matt, How Do You Calculate the Target Superheat of a Residential Air Conditioner and Heat Pump?
Want to know how to calculate the target superheat of a residential air conditioner and heat pump? Find out how in this edition of “HVAC Skill Builder!”
FREE Webinar! Carrier Service Tools: Ductless and VRF
Join Carrier for a free webinar covering all the service tools and software to effectively troubleshoot and diagnose Carrier 2pipe VRF, Toshiba Carrier 3 Pipe VRF, and Carrier Ductless equipment.
Hey Ed, Is It Better to Size up or Down When It Comes to Ductwork?
Want to learn when you need to size up or down with ductwork? Learn how to keep the velocity down in this edition of “Hey Ed!”
Matt, Do You Have Any Opinions on Monthly Billing Versus Annual Billing for Maintenance Membership Programs?
Want to know about monthly billing versus annual billing? Find out which one works better for the technician and customer in this edition of “HVAC Skill Builder!”
Hey Ed, Do You Like Your Ducts Kinky?
Trying to find out the proper amount of sag when installing ducts? Find out how to use Manual D in this edition of “Hey Ed!”
Announcing ACCA Quality Installation with measureQuick!
ACCA is proud to announce ACCA Quality Installation with the measureQuick app. Learn more and receive a complimentary QI certificate in this blog.
Matt, How Do I Get the Dispatcher to Help the Tech Collect Payment When the Job Is Done?
Want to learn how to get the dispatcher to help collect payment? Learn how to let the customer know there will be a charge in the edition of “HVAC Skill Builder.”
Hey Ed, What Is the Most Appropriate Velocity Moving Across a Filter Grill?
Want to find the best velocity moving across a filter grill? Find out what Manual D says about velocity in this edition of “Hey Ed!”
Matt, How Do I Get the Dispatcher to Set Expectations for the Customer?
Want to learn how to get dispatchers to set proper expectations? Learn how to ask high-level questions during the scheduling call in this edition of “HVAC Skill Builder!”
