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Category: Management

How To Grow Revenue and Improve Customer Service with Live Chat & Text

Did you know? An astounding 58% of Americans say they’ll switch companies due to poor customer service. People expect to have a great […]

Is There a New Phishing Attack Through Word Documents?

From Amazon phishing scams to Google Docs phishing scams, it is starting to feel like the internet is a very […]

Three Keys to Hiring and Attracting Talent

The HVAC industry has always faced challenges recruiting and retaining talented comfort advisors and technicians. The past year and a […]

What Do I Do When a Customer Doesn’t Pay?

When you’re in a restaurant catching up with friends, the get-together normally starts with excitement and entertainment. However, once the […]

A Guide to Diversity and Inclusion for Business Owners

The world around us is evolving rapidly before our eyes, and these changes affect our businesses in ways that reach […]

What Should I Do To Diffuse An Angry Customer Over The Phone?

It’s just an average day at work when all of a sudden, you hear the sound of a ringing phone. […]

Customer Service 101: How to Handle the Phone Ringing Off the Hook

The phone is ringing constantly, there’s a line of calls waiting, and customers are losing their patience. The positive side […]

How Do I Promote Diversity, Equity, and Inclusion?

Did you know that the United States is diversifying faster than predicted? A recent census project shows that racial minorities […]

Service, Success, and Grit

As the situation surrounding COVID-19 improves thanks to the vaccine and other factors, I am finding a considerable demand for in-person training.  Most recently, I […]

How To Show Your Staff Appreciation Before The Busy Season

A company’s success goes far beyond its monetary value. In fact, one of the major factors that contribute to a […]

How Am I Supposed to Handle Vacation Requests During the Cooling Season?

With summer right around the corner, many employees will be interested in taking time off to enjoy the warm weather […]


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I-9 Forms and Employee Documentation

A member recently asked ACCA about the appropriate paperwork that they should have employees fill out and what documentation the employee needs to provide. ACCA’s Hilary Atkins shares what you need to know.

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