Management

The word quality gets thrown around a lot, but what does it really mean? Learn how several contractors are ensuring that the word quality is synonymous with their company by following industry developed and recognized standards and participating in recognition programs.

You know just about every time I get on social media, check my email, or open my regular mail, I […]

You’d be hard pressed to find a company that says that customer service is not a priority. However for Magic […]

In 1947 when Ivey Mechanical of Kosciusko, MS, was founded, the business was very different. They were a small, one […]

Make sure your customers understand which repairs are required, and which are only recommended. Or you might wind up learning the hard way!

As the U.S. population becomes more racially and ethnically diverse, how will your company keep pace with the change that is required? Top contractors discuss their commitment to the new workforce.

Just as we recommend that your customers tune up their mechanical equipment to avoid future disasters, it is just as […]

If you have read any of my previous articles or one of my blogs you probably know I like to […]

There’s gold in them thar units! Okay, maybe not gold, but rising copper prices can be an opportunity for contractors when replacing existing systems.

Whether you do them annually, bi-annually, or quarterly, performance reviews are an important part of ensuring that you have the […]

Have you completed your holiday gift list for customers and employees? Better get going.

I’ve managed hundreds of people during my career and I can tell you one thing for sure, people are definitely […]

Determining specific training needs can be challenging, especially when “lack of training” is used as a reason for low or […]

You’re going to get busy this summer. You know it. Here are steps you can take now to be ready to manage the chaos instead of being managed by it!

Every manager, at one time or another, will face a situation where an employee is just not working out. It […]

I’m sure you’ve wondered why an employee develops a performance problem, and how to go about resolving it. In my […]

To mis-quote Babe Ruth, You can’t win tomorrow’s games with yesterday’s home-runs. This idea has never been truer than today. […]

It’s 2012 and I’m sure everyone has already started to follow through on some of our resolutions, ideas, and objectives […]

How many times have we heard this? However, when we need to hire people, especially in a crunch, we tend […]

Trainer Frank Besednjak has some tips for leaders who know what they have to do, but just can’t find the time.