Management

A summer rush is the time when a service department’s day to day operations are put to the ultimate test. […]

Recent studies have shown most sales people overwhelmingly list price as the number one reason for customers making the purchase […]

In this episode of Inside Look from IE3 TV: “Busy” and “Profitable” are not the same thing! Here are some tips […]

In this episode of Inside Look from IE3 TV: Obamacare deadlines are looming, and it may be the most confusing new […]

In this episode of Inside Look from IE3 TV: We spoke with contractors and experts about the best way to finish […]

Who’s going to take over your business and when? This is a question many contractors are currently asking themselves. Learn some strategies for getting a plan in place long before you are ready to make your exit.

The implementation of Obamacare may be the most complicated new employer requirement ever and there are a lot of questions surrounding what needs to be done with less than a year to do it. Find out what you need to know now about how this sweeping healthcare reform law will affect your business.

Over the last year I’ve had the privilege of helping a few contracting businesses go from barely staying above water […]

The word quality gets thrown around a lot, but what does it really mean? Learn how several contractors are ensuring that the word quality is synonymous with their company by following industry developed and recognized standards and participating in recognition programs.

You know just about every time I get on social media, check my email, or open my regular mail, I […]

You’d be hard pressed to find a company that says that customer service is not a priority. However for Magic […]

In 1947 when Ivey Mechanical of Kosciusko, MS, was founded, the business was very different. They were a small, one […]

Make sure your customers understand which repairs are required, and which are only recommended. Or you might wind up learning the hard way!

As the U.S. population becomes more racially and ethnically diverse, how will your company keep pace with the change that is required? Top contractors discuss their commitment to the new workforce.

Just as we recommend that your customers tune up their mechanical equipment to avoid future disasters, it is just as […]

If you have read any of my previous articles or one of my blogs you probably know I like to […]

There’s gold in them thar units! Okay, maybe not gold, but rising copper prices can be an opportunity for contractors when replacing existing systems.

Whether you do them annually, bi-annually, or quarterly, performance reviews are an important part of ensuring that you have the […]

Have you completed your holiday gift list for customers and employees? Better get going.

I’ve managed hundreds of people during my career and I can tell you one thing for sure, people are definitely […]