Customer Service

While there isn’t a one-solution-fits-all for dealing with customer complaints, there are some factors that must be considered in any […]

Over the past 29+ years of working within the trades industry I have noticed some pretty profound changes, within individual […]

You lost a customer to a competitor. It happens. But now that customer is back and wants to work with […]

When people think about listening, they assume it is similar to hearing. This is a precarious misconception because it leads […]

Each summer I invest a week serving as an athletic director at a Pennsylvania church camp. Most of the campers […]

Why are the some of the most committed and productive individuals at industry leading organizations seemingly not in it for […]

Every entrepreneur or small business owner has (or has had) at least one troublesome customer. Maybe the customer complains over […]

IE3 looks at fail customer service mistakes to avoid.

It’s a situation many contractors dread: arriving at a customer’s home for a scheduled job to find that the customer […]

IE3 shares tips for helping your customer achieve comfort on a budget.

Rich Morgan of Magic Touch, share his experience working on a Bar Rescue project.

Many DIY’ers go to big box stores and purchase equipment and parts — then realize that they’re in over their […]

Adams Hudson share how to lose customers with IE3 readers.

IE3 looks at how to handle delinquent customers.

IE3 looks at how to increase your prices without losing customers.

IE3 has tips for avoiding seasonal slowdowns.

IE3 looks at how to handle mistakes in customers’ homes.

Frank Besednjak talks about how to change employees’ behavior.

Steve Coscia explains what you need to do to really be listening to your clients.

IE3 looks at when you have to tell your customers no.