Customer Service

Original Article found here. When it comes to the daily routines, the regularly scheduled appointments, and other things of the […]

Over the last few issues, we’ve covered the first seven of 13 things not to do on a service call. […]

Company owners sometimes struggle with terminating long-term employees, especially those who serve in a management capacity. The fear of not knowing […]

When we think of USPS, we tend to associate the postal service with efficiency at affordable rates. However, USPS has […]

Service technicians can make a good living using their troubleshooting skills. Troubleshooting is identifying problems and establishing their cause. Effective troubleshooting demands more than just trying to match […]

Online reviews play a pivotal role in your ability to acquire new customers. If you’re starting a new business or […]

Last issue, we covered the first four of 13 things NOT to do on a service call. You will remember these were not […]

Did you know? An astounding 58% of Americans say they’ll switch companies due to poor customer service. People expect to have a great […]

When you’re in a restaurant catching up with friends, the get-together normally starts with excitement and entertainment. However, once the […]

As we start to return to the new “normal,” we are continuing to see difficulties in the skilled trades when it comes to recruiting and retaining employees. Unfortunately, these issues are […]

It’s just an average day at work when all of a sudden, you hear the sound of a ringing phone. […]

Dealing with infuriated customers is no fun. When I was a service manager, handling phone calls with angry customers required me to employ the behaviors of rational thought and self-control. […]

Over my relatively long life, I have learned a few things. Some things were learned by reading, or through training, while many others were […]

This article originally appeared HERE From training to efficiency to retention, technology can boost abilities across the board and create […]

For homeowners, rebates and tax credits for eligible equipment purchases are great ways to help reduce the overall expense of […]

The best service professionals have intuition that enables them to quickly size up both a situation and the people involved.  […]

Customers’ interest in cleaner air continues to grow as they become savvier about how and what they breathe impacts their health and daily living.

During onsite client visits, I gain direct access to what happens inside of a service organization. One key phenomenon that […]

Does your business offer preventative maintenance contracts to homeowners? A maintenance or service agreement should always be a part of […]