Customer Service

Dealing with infuriated customers is no fun. When I was a service manager, handling phone calls with angry customers required me to employ the behaviors of rational thought and self-control. […]

Over my relatively long life, I have learned a few things. Some things were learned by reading, or through training, while many others were […]

This article originally appeared HERE From training to efficiency to retention, technology can boost abilities across the board and create […]

For homeowners, rebates and tax credits for eligible equipment purchases are great ways to help reduce the overall expense of […]

The best service professionals have intuition that enables them to quickly size up both a situation and the people involved.  […]

Customers’ interest in cleaner air continues to grow as they become savvier about how and what they breathe impacts their health and daily living.

During onsite client visits, I gain direct access to what happens inside of a service organization. One key phenomenon that […]

Does your business offer preventative maintenance contracts to homeowners? A maintenance or service agreement should always be a part of […]

Having high customer hold times is a lose-lose situation for businesses and their customers. Discover these nine tips that will […]

During my seminars, attendees learn numerous relationship-building skills and one of the most vital skills is listening.  Unfortunately, our smartphones […]

At the start of 2019, I send you my best wishes for much good health, passionate customer relationships and business […]

Sometimes you have to perform work in a high crime area. Here are some tips for protecting your team members, your tools, and your vehicles.

During the 1980s, anyone providing one-word career advice probably would have said “computers,” reasoning that high-tech’s pervasive growth into every […]

Amazon.com will ship a condensing coil and a condensate pump to anyone.  Today’s convenience-oriented customers wants it fast and easy.  […]