Is Your Company Customer Friendly?
Over the past 29+ years of working within the trades industry I have noticed some pretty profound changes, within individual […]
Category: Customer Service
The Return Customer
You lost a customer to a competitor. It happens. But now that customer is back and wants to work with […]
Interruptions and Mind Drift
When people think about listening, they assume it is similar to hearing. This is a precarious misconception because it leads […]
Service Management System Dynamics
Each summer I invest a week serving as an athletic director at a Pennsylvania church camp. Most of the campers […]
How a “One-Day Contract” Mentality Can Answer a Greater Calling
Why are the some of the most committed and productive individuals at industry leading organizations seemingly not in it for […]
Firing a Customer
Every entrepreneur or small business owner has (or has had) at least one troublesome customer. Maybe the customer complains over […]
Improve your Customer Service by Studying These 5 Fails
IE3 looks at fail customer service mistakes to avoid.
When the Right Person Isn’t Available
It’s a situation many contractors dread: arriving at a customer’s home for a scheduled job to find that the customer […]
Maximizing Customer Comfort on a Budget
IE3 shares tips for helping your customer achieve comfort on a budget.
Spike’s Bar Rescue Get A Magic Touch
Rich Morgan of Magic Touch, share his experience working on a Bar Rescue project.
The Pitfalls of Customer Provided Equipment
Many DIY’ers go to big box stores and purchase equipment and parts — then realize that they’re in over their […]
The Silent Profit Killer Hiding in Your Business
Adams Hudson share how to lose customers with IE3 readers.
