Contain Problems By Not Making Them Worse
When customers misbehave, it becomes paramount to focus on and fix “the problem” and not attempt to fix “the customer’s […]
When customers misbehave, it becomes paramount to focus on and fix “the problem” and not attempt to fix “the customer’s […]
While there isn’t a one-solution-fits-all for dealing with customer complaints, there are some factors that must be considered in any […]
Over the past 29+ years of working within the trades industry I have noticed some pretty profound changes, within individual […]
You lost a customer to a competitor. It happens. But now that customer is back and wants to work with […]
When people think about listening, they assume it is similar to hearing. This is a precarious misconception because it leads […]
Each summer I invest a week serving as an athletic director at a Pennsylvania church camp. Most of the campers […]
Why are the some of the most committed and productive individuals at industry leading organizations seemingly not in it for […]
Every entrepreneur or small business owner has (or has had) at least one troublesome customer. Maybe the customer complains over […]
IE3 looks at fail customer service mistakes to avoid.
It’s a situation many contractors dread: arriving at a customer’s home for a scheduled job to find that the customer […]
IE3 shares tips for helping your customer achieve comfort on a budget.
Rich Morgan of Magic Touch, share his experience working on a Bar Rescue project.