If you have read any of my previous articles or one of my blogs you probably know I like to […]

Hey! Where are all your customers going? If you are not in the home performance market…they are going to your competitors!

In any economy, smart contractors look for ways to ensure that their companies are running at peak efficiency. This has […]

One of my longtime business partners recently celebrated his retirement after 40 years in the business. Since then I have […]

There’s gold in them thar units! Okay, maybe not gold, but rising copper prices can be an opportunity for contractors when replacing existing systems.

A beverage cooler utilizing R-134a with a TXV metering device (and receiver) has a customer complaint of “warm brew.” The […]

Do you remember how you lived your day-to-day life prior to the internet and email? Some may say it was […]

Encapsulated attics are becoming more and more popular in new home construction and among homeowners looking to improve the energy […]

Whether you do them annually, bi-annually, or quarterly, performance reviews are an important part of ensuring that you have the […]

What’s one of the most common complaints about Congress? How about there are too many special interests that make it difficult […]

As any contractor knows, a construction site can be a constantly changing environment. Different companies perform different jobs simultaneously, and […]

Have you completed your holiday gift list for customers and employees? Better get going.

North American Technician Excellence (NATE) is pleased to announce that Charles “Chuck” White, Vice President of Technical and Code Services […]

North American Technician Excellence (NATE) held its biannual Technical Committee meeting  Monday – Wednesday, August 27-29, 2012. Members of the […]

At the North American Technician Excellence (NATE) biannual board of trustees meeting in September 2012, NATE elected five new members to […]

Keeping customers by remaining in contact year-round should be a no-brainer. However, most contractors still struggle to stay in touch […]

A frozen food case utilizing R-404A with a TXV metering device (and receiver) has a customer complaint of “warm case.” […]

Many workers suffer injuries to hands, fingers, and arms simply because they do not protect themselves when working with hazardous […]

Rheem has chosen the 10 recipients for its Rheem Team Top Contractors list for   2011. These companies surpassed hundreds of […]

North American Technician Excellence (NATE) is celebrating its 15th anniversary in 2012 by offering 15 percent off of all NATE merchandise for the […]