Customer Service

Sometimes your customers want to get too involved in your work. IE3 has some tips for handling these customers with tact.

Customer service training is critical to your company’s success. IE3 looks at why you just can’t skip it.

Finding qualified employees is tough and Steve Coscia shares why finding skilled technicians who also have great soft skills is even more difficult.

You team is in your customers’ homes daily and they can come across a variety of situations that may make them uncomfortable. Here are some guidelines for handing them.

Frank Besednjak shares why your salespeople must master the presentation and close in his latest article.

Start each job right by managing the appointment and setting the right expectations for your customers.

This is the third article from consultant Frank Besenjak walking contractors through every aspect of working with a customer in a field service business.

DIY projects have becomes popular among homeowners, but when they need to call in a professional, there is no need to make them feel bad.

Some people are more vulnerable to scams than others. It’s important to show them, you are there to truly help them and not take advantage of them.

National Service Week is coming up and it’s a great time to thank our teams for all their hard work this summer.

Asking your customers some simple questions takes a lot of tact. Here are some tips for making your questions easy for everyone.

Working with older customers can take some finesse. But, if you do few simple things you will win these customers and their friends for the long haul.

The time frame you give your customers for arrival is seen as the time in which the job will start and be finished between. Learn how to manage this perception.

Word of mouth advertising is not only inexpensive, but it also holds a lot of credibility. Learn how to get your customers to refer you to everyone they know.

When customers cross the line from angry to abusive, you need to get the situation back under control quickly. IE3 has some tips for handling these customers.

The sales process is a journey for your customers. Frank Besednjak is breaking down each step of the journey and the first step is the initial call.

Knowing when, why, and how to say “No” is critical to working in the service field. Steve Coscia shares some tips for mastering these behaviors.

We live in a diverse society and when you enter customers’ homes you need to be aware of and respect their culture and customs. Here are some tips to help.

Non-verbal communication, such as smiling and eye contact, can make the difference between a good customer experience and a negative and it costs you nothing.

With mid-term elections in about eight months, one of the smartest things you can leave out of your tool belt […]