Working With Customers Who Live In High Crime Areas
Sometimes you have to perform work in a high crime area. Here are some tips for protecting your team members, your tools, and your vehicles.
Customer Service
Customer Education With Soft Skills
During the 1980s, anyone providing one-word career advice probably would have said “computers,” reasoning that high-tech’s pervasive growth into every […]
The Emergence of Fix-It-Yourself Customers
Amazon.com will ship a condensing coil and a condensate pump to anyone. Today’s convenience-oriented customers wants it fast and easy. […]
Contain Problems By Not Making Them Worse
When customers misbehave, it becomes paramount to focus on and fix “the problem” and not attempt to fix “the customer’s […]
A Simple Script to Handle Customer Complaints
While there isn’t a one-solution-fits-all for dealing with customer complaints, there are some factors that must be considered in any […]
Is Your Company Customer Friendly?
Over the past 29+ years of working within the trades industry I have noticed some pretty profound changes, within individual […]
The Return Customer
You lost a customer to a competitor. It happens. But now that customer is back and wants to work with […]
Interruptions and Mind Drift
When people think about listening, they assume it is similar to hearing. This is a precarious misconception because it leads […]
Service Management System Dynamics
Each summer I invest a week serving as an athletic director at a Pennsylvania church camp. Most of the campers […]
How a “One-Day Contract” Mentality Can Answer a Greater Calling
Why are the some of the most committed and productive individuals at industry leading organizations seemingly not in it for […]
Firing a Customer
Every entrepreneur or small business owner has (or has had) at least one troublesome customer. Maybe the customer complains over […]
Improve your Customer Service by Studying These 5 Fails
IE3 looks at fail customer service mistakes to avoid.
When the Right Person Isn’t Available
It’s a situation many contractors dread: arriving at a customer’s home for a scheduled job to find that the customer […]
Maximizing Customer Comfort on a Budget
IE3 shares tips for helping your customer achieve comfort on a budget.
Spike’s Bar Rescue Get A Magic Touch
Rich Morgan of Magic Touch, share his experience working on a Bar Rescue project.
The Pitfalls of Customer Provided Equipment
Many DIY’ers go to big box stores and purchase equipment and parts — then realize that they’re in over their […]
The Silent Profit Killer Hiding in Your Business
Adams Hudson share how to lose customers with IE3 readers.
Raising Your Prices (and Keeping Your Clients)
IE3 looks at how to increase your prices without losing customers.
Save Your Company: Don’t “Fall” Into A Seasonal Slowdown
IE3 has tips for avoiding seasonal slowdowns.
