Sponsored Content: 9 Ways To Reduce Customer Hold Times
Having high customer hold times is a lose-lose situation for businesses and their customers. Discover these nine tips that will […]
Customer Service
Cognitive Capture, Mind Drift, and Biases
During my seminars, attendees learn numerous relationship-building skills and one of the most vital skills is listening. Unfortunately, our smartphones […]
Do Life and Work Skills Begin at Home?
At the start of 2019, I send you my best wishes for much good health, passionate customer relationships and business […]
Working With Customers Who Live In High Crime Areas
Sometimes you have to perform work in a high crime area. Here are some tips for protecting your team members, your tools, and your vehicles.
Customer Education With Soft Skills
During the 1980s, anyone providing one-word career advice probably would have said “computers,” reasoning that high-tech’s pervasive growth into every […]
The Emergence of Fix-It-Yourself Customers
Amazon.com will ship a condensing coil and a condensate pump to anyone. Today’s convenience-oriented customers wants it fast and easy. […]
Contain Problems By Not Making Them Worse
When customers misbehave, it becomes paramount to focus on and fix “the problem” and not attempt to fix “the customer’s […]
A Simple Script to Handle Customer Complaints
While there isn’t a one-solution-fits-all for dealing with customer complaints, there are some factors that must be considered in any […]
Is Your Company Customer Friendly?
Over the past 29+ years of working within the trades industry I have noticed some pretty profound changes, within individual […]
The Return Customer
You lost a customer to a competitor. It happens. But now that customer is back and wants to work with […]
Interruptions and Mind Drift
When people think about listening, they assume it is similar to hearing. This is a precarious misconception because it leads […]
Service Management System Dynamics
Each summer I invest a week serving as an athletic director at a Pennsylvania church camp. Most of the campers […]
How a “One-Day Contract” Mentality Can Answer a Greater Calling
Why are the some of the most committed and productive individuals at industry leading organizations seemingly not in it for […]
Firing a Customer
Every entrepreneur or small business owner has (or has had) at least one troublesome customer. Maybe the customer complains over […]
Improve your Customer Service by Studying These 5 Fails
IE3 looks at fail customer service mistakes to avoid.
When the Right Person Isn’t Available
It’s a situation many contractors dread: arriving at a customer’s home for a scheduled job to find that the customer […]
Maximizing Customer Comfort on a Budget
IE3 shares tips for helping your customer achieve comfort on a budget.
Spike’s Bar Rescue Get A Magic Touch
Rich Morgan of Magic Touch, share his experience working on a Bar Rescue project.
The Pitfalls of Customer Provided Equipment
Many DIY’ers go to big box stores and purchase equipment and parts — then realize that they’re in over their […]
The Silent Profit Killer Hiding in Your Business
Adams Hudson share how to lose customers with IE3 readers.
