Maintenance Ambush
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Maintenance ambush is when a customer has a problem with their HVAC system but calls into your office requesting preventative maintenance. Here are some action items you and your team can implement to effectively deal with these awkward engagements.
Manager of HVACR Education at Air Conditioning Contractors of America
Matt Akins is ACCA's Manager of HVACR Education. He can be reached at matt.akins@acca.org or 703-824-8867.
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