Maintenance Ambush
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Maintenance ambush is when a customer has a problem with their HVAC system but calls into your office requesting preventative maintenance. Here are some action items you and your team can implement to effectively deal with these awkward engagements.
Manager of HVACR Education at Air Conditioning Contractors of America
Matt Akins is ACCA's Manager of HVACR Education. He can be reached at matt.akins@acca.org or 703-824-8867.
Latest posts by Matt Akins (see all)
- Matt, how does undersized or oversized equipment impact energy consumption and comfort levels? - February 12, 2026
- Matt, how does high static pressure impact system performance and component longevity? - January 29, 2026
- Matt, what are the common causes of uneven cooling or heating in different house rooms? - December 25, 2025
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