IE3 The Week of May 31: Here’s What Happened


Posted on:

The secret is in the sauce. No, we didn’t turn into a cooking website…the secret sauce we are talking about is customer service. And industry expert Steve Coscia explains how to make sure that you got it to keep your customers happy and referring you. Read it.

You either have it, or you don’t. Sales and marketing expert Adams Hudson says that’s how it works with selling technicians. And he also points out if you don’t have them, you need to invest in the training to get them, so your company is more profitable. Read it.

Get them motivated! There is nothing worse than employees that are not motivated to do what needs to get done. But the truth is, if you lack motivated employees, it may be you who needs to make the changes. Industry expert, Frank Besednjak explains this in his latest article. Read it.

Watch out for discrimination. Earlier this week SCOTUS ruled in favor of a young woman who said she was not hired based on here religious dress requirements. What does this all meant for you? ACCA’s Hilary Atkins has the details and some reminders for contractors. Read it.

Even the EEOC is going digital. Earlier this year, the EEOC launched a pilot program to handle complaint charges online. The program has slowly been expanding and will reach the entire country by October 1, 2015. What does all this mean for you? ACCA’s Hilary Atkins has the details. Read it.


Posted In: Weekly Update

Looking for an ACCA QA Accredited Contractor?

Are you a homeowner or building manager?

BECOME AN ACCA MEMBER

join now

PLUS It's Risk Free!

JOIN OUR MAILING LIST and Get the Latest HVACR Industry Updates.