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IE3 The Week of June 14: Here’s What Happened

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A new kind of service. Service agreements are the bread and butter of a lot of contracting businesses. They keep you busy in the shoulder seasons and keep you in front of the customers. But, there is a constant evolution when it comes to customers, so you have to have some new strategies. So, several contractors shared how they’ve kept their programs booming by catering to the way their customers want to shop. Read it.

Gray is the new black. Aging is something we can’t stop, and really why would we want to? Aging often means more experience and that is something you don’t want to lose. So, IE3 looked at what you need to do to make sure that you are not discriminating against your older employees, all while keep all the generations working well together. Read it.

It’s all about comfort. When you are selling to customers, you have to make sure you are speaking to them in their terms. So, contractor Steve Saunders explains how comfort is the metric that customers truly care about and how you can use this to help them understand why they need home performance services. Read it.

More privacy protection. Connecticut has become the 21st state to put a law on the books protecting employees online privacy. What exactly does that mean for contractors in that state? ACCA’s Hilary Atkins has the details. Read it.

It’s hot! Advances in geothermal technology have made it so that systems can function at higher water temperatures. However, with technology changes, comes new considerations that contractors must look at when designing and installing these systems. Contractor, Jeff Persons explains what you need to know before you jump in. Read it.

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