Author: Tom Grandy

The question that often comes up is, “How much profit should a company make?”  The answer to that question can […]

There are few commercials on the radio that irritate me more than this one. “Don’t let your credit card company […]

Most of us have heard the following phrase, “Do you have thirty years’ experience, or one year of experience repeated […]

Most people are familiar with the TV show Shark Tank. It features five self-made multi-millionaires that listen to young entrepreneurs […]

Over the last few issues, we’ve covered the first seven of 13 things not to do on a service call. […]

Last issue, we covered the first four of 13 things NOT to do on a service call. You will remember these were not […]

Over my relatively long life, I have learned a few things. Some things were learned by reading, or through training, while many others were […]

There are 30 seconds left in the game, and your team needs a three-pointer to defeat your rival from across […]

Have you ever played the blame game?  Of course you have and it started when you were very young. When your mom […]

Last issue we began discussing theft in the office. We talked about creating checks and balances, so that no one […]

We have all heard the stories. A company had unbelievable amounts of money stolen by a trusted office employee. Sometimes it’s less than a thousand […]

When I grew up, a hundred years ago, most families had a savings account.  The purpose would vary from saving […]

If you strip all the ego and fluff from the picture there is only one real reason most people start […]

Many years ago, a good friend in the industry told me something that I will never forget. He said, “Never […]