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Author: melissa.broadus@acca.org

Melissa Broadus is publisher of ACCA Now Magazine and its associated websites. She also serves as Director of Member Communications and Committee Liaison for ACCA. She can be contacted at melissa.broadus@acca.org or 703-824-8842.

Trane Receives Second Consecutive Women’s Choice Award Seal Of Recommendation

For the second year in a row Trane has received the Women’s Choice Award Seal Of Recommendation.

Keeping Track Of Your Customers

Keep Them Happy and Grow Your Bottom Line Once you leave your customer’s home or office, they are out of […]

Read The Signs: Working With Deaf Customers

Communication barriers can often be the cause of a lot of problems when trying to provide a customer with exceptional […]

Federated Insurance Expands Recent Affordable Care Act Webinar For Association Members

On February 20, Federated Insurance hosted over 600 business owners on a live webinar presentation to discuss the Patient Protection […]

Best Of The Best

Each year two contractors are recognized as ACCA’s Contractors of the Year. So, what has made them so successful? This year’s winners share their secrets to success that make them stand out as the best of the best in the industry.

Keep Your Team Rolling With Proper Vehicle Maintenance

A contractor’s fleet of vehicles is one of the most important assets the company has. They serve many purposes from […]

Elite Customer Service Puts Arizona Contractor Company In A League Of Their Own

You’d be hard pressed to find a company that says that customer service is not a priority. However for Magic […]

Setting Standards Makes Mississippi Contractor The Southeast’s Top Choice

In 1947 when Ivey Mechanical of Kosciusko, MS, was founded, the business was very different. They were a small, one […]

Commercial Planned Maintenance: Building Relationships and Value To Get The Job Done

Selling commercial maintenance has many more obstacles than selling residential maintenance. Here’s what those hurdles are and how to jump them.

Who’s Reading And Sending Your Emails?

Do you remember how you lived your day-to-day life prior to the internet and email? Some may say it was […]

How Are You Doing?

Whether you do them annually, bi-annually, or quarterly, performance reviews are an important part of ensuring that you have the […]

Cell Phone Lawsuits Can Cost Contractors Big Money

It’s undeniable that cell phone use, whether calling, texting, or checking email, has become a part of everyday life. Businesses […]

Daily Deal Sites: What’s In Them For You?

Daily deal sites such as Groupon and Living Social have shot to fame in just a few short years. The […]

Build Customer Loyalty Through Maintenance Programs

Fall is the right time to build customers for life through an effective maintenance program.

A Cut Above

ACCA’s Contractors of the Year share the unique approaches that have helped their companies rise above the ordinary.

Three Industry Sales Experts Share Secrets To Success

Marketing has changed in 2012, but not enough contractors recognize it, and they may be missing the boat, say sales experts.

Raise the Stakes for Your Business

In March 2012, America’s most successful contracting businesses will come together in Las Vegas and “Raise the Stakes” for their industry at the ACCA Conference.

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