Training Tip: Derailing Customer Service Woes
Dealing with customer concerns in business is like a runaway train: If you don’t stop it immediately you might not […]
Author: Chris Crew
After selling his successful, multi-locational electrical business, Chris dedicated himself to training and coaching those in the plumbing, electrical, and HVAC trades. As president of The Blue Collar Success Group, Chris continues to share his knowledge and passion for accelerating the path of success for home service companies.
Training Tip: Skill Practice for Team Excellence
When looking to enhance the skills of your team members, the art of skill practice should play a major role. […]
Situational Training and the Communication Skill Gap
It happens. At some point, all of us have sent a technician on a service call that requires more training than they have. Perhaps it’s because they weren’t technically advanced enough to handle the issue and not communications-savvy enough to save the job. The question is, what do we do about it?
Training Tip: It’s Not Just How We Train, It’s How They Learn
Learn about the three most common types of learners found in the workplace in this blog by Chris Crew of the Blue Collar Success Group.
How to Un-suck Your Training
Retaining the attention of your employees and new hires during training can be difficult. Read this blog to learn some tips on how to keep your training engaging.
TRAININGS vs. MEETINGS: How to Get Maximum Benefits from Both
Trainings and meetings are very different, and they offer different benefits and advantages. Read this blog to learn more about training and meetings.
