Are your techs holding you hostage?
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It’s time to say what no one wants to admit: Leadership means setting the standard and ensuring it is met. It is not negotiating with your team of install techs.
Maybe you’ve tried to raise the bar for quality work in the past. You tried to implement a new process. But the excuses started rolling in:
“It’s too hard.”
“It doesn’t work.”
“I don’t need that.”
Before long, progress stalled, and the same problems happened. The standard became the discarded suggestion. And the person signing the paychecks felt stuck.
You’re not alone. But when technicians resist quality standards, it’s not just an internal squabble. It’s a threat to your bottom line and your reputation.
Callbacks are draining your profits — here’s a $5,000 cautionary tale
One contractor we work with recently brought in their team for a training session. In the previous week alone, they’d logged five callbacks. At $1,000 each, that’s $5,000 down the drain — all due to systems not being properly commissioned.
Leadership tried to implement a better process — one designed to eliminate these issues. But they ran into the usual resistance.
Let’s be honest: the problem isn’t complexity. It’s complacency. And it’s costing you real money.
You can take back Control — and here’s how
This story isn’t unique. But across the country, business owners like you are reclaiming control by leaning into processes that standardize quality, like ACCA Quality Installation (QI) certificates.
These tools provide a data-driven install process. No guesswork. No fudging numbers. The QI process verifies that every install meets measurable performance standards — and every tech is held to the same bar.
What to do when technicians push back?
Some techs will push back. Others might quit. But that’s not always a bad thing.
We know one company in New York that finally had enough, telling their techs: “If you won’t follow this process, you won’t work here.” Their callback rate had been over 30%. They had to make a change — and they did.
Now, with QI and measureQuick®, they’re onboarding and training techs faster than ever. By sticking to clear standards, they’ve built a stronger team and a better business.
The transformation starts with one call
You don’t have to figure it out alone. We’ve been in these rooms — working with owners, talking straight to techs, and seeing firsthand what happens when a company chooses quality over compromise.
If you’re ready to take back the reins, ACCA is here to help. Our QI process, powered by measureQuick®, can help reduce callbacks, increase profits, and raise the bar for quality work across your entire team.
Whether it’s a discovery call to talk through your roadblocks, or direct training support for your team, we’ll say what needs to be said—and help you drive real change.
Stop letting your business get held hostage. Prove your quality, every install, every time. Start issuing QI certificates today.
Posted In: Leadership & Planning, Management, People Management, QA, Quality Standards
