Maintenance Ambush
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Maintenance ambush is when a customer has a problem with their HVAC system but calls into your office requesting preventative maintenance. Here are some action items you and your team can implement to effectively deal with these awkward engagements.
Manager of HVACR Education at Air Conditioning Contractors of America
Matt Akins is ACCA's Manager of HVACR Education. He can be reached at matt.akins@acca.org or 703-824-8867.
Latest posts by Matt Akins (see all)
- HVACR done right: How technicians can sell quality over price - April 9, 2025
- Understanding the Importance of Proper HVACR System Design for Your Client - August 29, 2024
- Elevating HVAC Maintenance with Systematic Checklists - April 18, 2024
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