Change As A Culture
There is nothing we want more in business than to find a process or a product that works. What bliss […]
Management
Teaching Employees Ethics Can Transform Your Service Model
Imagine this scenario – You just finished training your employees in the fine art of “the customer is always right.” […]
How Long Can Your Company Survive Without Income?
The vast majority of workers in the United States live from paycheck to paycheck. If they lost their job it […]
What Are Reasonable Accommodations?
Under the Americans with Disabilities Act (ADA), employers are required to provide “reasonable accommodation” to qualified employees or job applicants […]
Keeping Your Top Talent
Sure, competitive compensation is important—but so are other job satisfaction factors. Two years ago, One Hour Heating & Air Conditioning […]
Overtime or New Hires?
During the busy heating season, your company’s resources (including staff) are often stretched to the limit. What’s the best approach […]
Technician Productivity Is Moving to the Forefront
You may remember Elijah in the Bible. He prayed that it would not rain and in fact it did not […]
Training Your Team
HVAC training, whether focusing on technical or soft skills, can take many shapes and sizes. While some contractors may concentrate […]
The Most Important Numbers to Track For Your Business
Business Key Component: DATA The Basics Good data is necessary for any business. How are you doing? Are you making […]
The $99 Tune-up Special! A Dose of Reality
I recently got involved in an online debate about whether “$89-99 Tune-Up Specials” are a good idea or bad idea. […]
Establishing an HVAC Service Call Response Protocol
One of the key divisions of a service-oriented business is, of course, the Service Department. This department not only supports […]
Sending Workers Home
One of your crew arrives on the job sneezing, coughing and obviously really ill (and contagious!) Can you send him […]
Technician Productivity Is Moving to the Forefront
You may remember Elijah in the Bible. He prayed that it would not rain and in fact it did not […]
Summer Overtime: Handling Personnel Issue When Things Get Busy
No matter where they do business throughout the country,HVAC contractors routinely encounter the same personnel challenge: a shortage of qualified […]
Unemployment Claims: When Are Employers Liable?
Some unemployment claims are clear cut, in favor of either the displaced worker or the employer. Laid off full-time workers […]
Enhancing Company Culture to Reduce Turnover
Paying your workers well plays a big role in keeping them happy, but a fat paycheck and generous perks only […]
Controlling Inventory Shrinkage
Controlling inventory shrinkage on HVACR vehicles is essential to maintaining acceptable profit margins, and not just to prevent loss. Before […]
Your Business As A Machine – Part 1
In order to make sense of, lead, and manage your business, you need a way of understanding it; a structure […]
Worker Misclassification and Its Consequences
Exempt versus non-exempt? Employee or contractor? You understand employment designations and terminology — or do you? Many common employment-related terms […]
How a Retreat Can Keep Your Techs Engaged in the Field
No matter what type of business you’re in, getting away for a retreat can be a refreshing change. Whether the […]
