Management

Have you ever played the blame game?  Of course you have and it started when you were very young. When your mom […]

How many times have you had a technician return from a service call and report an uncomfortable interaction with a […]

Where is society headed regarding professionalism, ethics, and grit?  Do you wonder if people learn to work at home or […]

The HVAC industry has primarily been a seasonal industry. During the slower months, service agreements can be the key foundation […]

More than ever, this new year will require employees who can work together as a team.  Within most companies’ departments such […]

Question: Things seem to be calming down some, thank goodness, relating to COVID-19 and the avalanche of guidance and regulations and […]

It’s no secret that the heating, cooling & refrigeration industries have historically been dominated by males, predominantly heterosexual, Caucasian males, […]

Workplace struggle is real, especially in the HVAC industry. Employers and employees alike can experience work-related stress. Stress causes around […]

In a male-dominated industry, there are certain advantages to being woman-owned or having women in upper management positions. It’s a […]

The HVACR industry is constantly changing and evolving, and even though more women are joining this rewarding career, the majority […]

Bob Champe’s career path in the HVAC industry probably sounds pretty familiar: He started out as a maintenance tech, moved to service, and […]

Pick an HVACR contractor at random and you’re likely to hear the same report: So much work, not enough good employees. […]

In November, I had the honor to speak at ACCA’s Service Manager conference in Dayton, OH.  The speech began with […]

Picture the scene from “The Lord of The Rings” trilogy where Frodo puts on the ring and he is moving […]

Seminar attendees often ask me about time management. They’re interested in getting more done, being efficient and making better choices […]

Whether you think you’ll hand over your company to family members or sell to another contractor, you should develop a succession plan years ahead to […]

Question: Are piece rate/spiffs/commissions permitted to be paid as a bonus once per quarter? Can “incentive pay” be saved up and […]

One of the biggest factors that limit growth within a company is the owner’s unwillingness to truly delegate. After all […]

What is your most valuable asset? For most Americans, their savings, their 401K, or their home are all common answers […]

Last month we talked about creating useful categories and what “other” meant when it showed up on your P/L Statement.  […]