Customer Service

Sometimes when a customer has a special need, employees just don’t know what to do. Get some ideas on how to provide exceptional customer service to everyone, regardless of the situation.

Enduring the rigors of hostile work environments, such as when an HVAC technician works in an attic on a hot […]

As a service professional, you might speak with scores of customers on a typical work day. Most are pleasant and […]

You’d be hard pressed to find a company that says that customer service is not a priority. However for Magic […]

Improved listening skills enable service professionals to establish trust and better customer rapport. Enhanced rapport can yield many mutual benefits. […]

Have you completed your holiday gift list for customers and employees? Better get going.

You’re going to get busy this summer. You know it. Here are steps you can take now to be ready to manage the chaos instead of being managed by it!

Ironically the same day I was asked if I would share what I’ve learned about taking advantage of the good […]

Preventive maintenance programs play a key role in contractor profitability and growth, yet many companies still don’t do it right. Here’s how several successful contractors have built strong PM programs, and how they keep those programs growing.