NBC’s ‘Today’ Show Drives Homeowners to NATE-Certified Technicians
Consumer awareness of North American Technician Excellence (NATE) continues to grow, and a recent ‘Today’ Show segment contributed to the ever-increasing numbers of homeowners who understand the importance of working with NATE-certified technicians.
The feature, which aired on Tuesday, July 10, focused on the competency and honesty of air conditioning repairers. Using a hidden camera to monitor the servicing of an air conditioning unit at a New Jersey residence, Jeff Rossen of NBC’s “Rossen Reports” assessed several area companies. Although the AC system was fully functional with the exception of a simple broken wire, all six companies that inspected the unit attempted to charge the homeowner for unnecessary repairs.
While the findings of the hidden camera test are disturbing for the HVAC/R industry, the segment and corresponding article encouraged homeowners to hire one of the country’s countless trustworthyair conditioning companies. One of the key suggestions for finding a trained and competent professional was to use the contractor locator on NATE’s consumer website (www.hvacradvice.com).
“Although the subject matter of this segment is alarming, this issue is the background for why NATE exists – to verify the competency and conduct of NATE-certified technicians and consequently the air conditioning contractors who employ them,” stated Don Frendberg, Chairman of the NATE Board of Trustees. “As we continue our consumer awareness efforts, which are designed to help elevate the industry, we hope to educate as many homeowners as we can about the importance of working with qualified contractors who employ NATE-certified technicians.”
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