Matt, What Is a Maintenance Ambush?
In this edition of "HVAC Skill Builder," Matt discusses what a maintenance ambush is
Matt, what is a maintenance ambush? Maintenance ambush is when a customer calls up your company and request a technician to come out and they have a problem with their system but in their mind, all they think they need is maintenance to correct the problem. So, a technician goes out there, starts doing a maintenance. He doesn't even check if it comes on or whatnot and by the time that he finishes, he finds out that there was in fact a problem with the system that the customer did not tell him and the customer will accuse the technician of breaking it which starts a war between he said she said and it is possible your company may end up doing free work just to keep the customer satisfied.
In this edition of “HVAC Skill Builder,” Matt discusses what a maintenance ambush is
Matt Akins is the Manager of HVACR Technical Education at ACCA.
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