Copeland delivers the technical backup contractors need—when and where they need it
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In today’s HVACR landscape, complex systems demand more than just quality equipment—they require dependable, expert support. Copeland understands this, which is why they’ve built one of the industry’s most robust technical support networks and developed innovative tools that put real-time answers in contractors’ hands.
With more than 600 Technical Specialists and an engineering support team fielding over 60,000 calls a year, Copeland ensures help is always within reach. This isn’t just about solving problems—it’s about keeping projects on track and customers happy.
Getting answers without waiting on hold
Mechanical rooms and rooftops aren’t ideal places to be stuck on hold. That’s why Copeland Mobile features Scout, an AI-powered assistant that delivers immediate access to product specs, troubleshooting help, and local inventory—right from a smartphone or tablet.
Contractors can simply snap a photo of a product nameplate, and Scout retrieves all the details they need—fast. And if Scout doesn’t have the answer, the app can connect them to live support.
Preparing contractors for what’s next
As new refrigerant regulations reshape the industry, Copeland is helping contractors stay ahead. Their in-person and virtual training programs cover everything from compressor fundamentals to emerging trends like low-GWP refrigerants and system electrification.
Beyond training, Copeland invests in the industry’s future through partnerships with SkillsUSA and NC3 Leadership—helping students become skilled technicians and supporting ongoing professional growth.
Innovation built for real-world challenges
Contractors face growing pressure to simplify complex systems and meet evolving regulations. Copeland’s new oil-free centrifugal compressor answers both challenges, eliminating oil management and reducing system complexity.
For cold-climate heat pump applications, Copeland’s vapor injection technology boosts capacity and efficiency—supporting electrification and performance.
Global expertise, local support
With 18,000 employees across more than 40 countries, Copeland offers global innovation and presence to serve customers wherever they are in the world. Whether on a residential install or servicing commercial refrigeration, contractors can count on Copeland’s unmatched combination of technical resources, training, and tools.
From rooftop repairs to cold chain optimization, Copeland empowers contractors to work smarter, faster, and more confidently, building a reputation for reliable, forward-thinking service.
Discover how Copeland’s HVACR solutions and the Scout AI chatbot in the Copeland Mobile app can support your next job at copeland.com.
Copeland is an ACCA Platinum Strategic Partner. To learn more about the Strategic Partner program, visit acca.org/partners.
Posted In: A2Ls, Corp Partner Spotlight, Corporate Partner News, Partner News
