Are you a homeowner or building manager?
Find a Contractor »

Author: Steve Coscia

Steve Coscia, owner of Coscia Communications Inc., is an ACCA member and industry expert that helps HVACR companies make more money through increased customer retention, improved upselling, and reduced job stress.

ACCA Mix Groups Add Value

I just returned from three weeks of travel.  The four ACCA-member companies served were based in the northeastern states of […]

Today’s Younger Workforce

Finding good employees is a concern among the mechanical contractors I serve. In 2017, workforce shortage complaints in addition to […]

The Secret Sauce

As a frequent traveler, I serve big and small companies in both rural and metropolitan regions. That’s what makes my […]

Back To The Future: Work & Consequences

Where is society headed regarding professionalism, ethics, and grit?  Do you wonder if people learn to work at home or […]

Teamwork and Synergy

One of my first clients was a commercial real estate developer who managed 103 million square feet of industrial and […]

The Other Side of Fear

Company owners sometimes struggle with terminating long-term employees, especially those who serve in a management capacity. The fear of not knowing […]

Compassion Is Key

Dealing with infuriated customers is no fun. When I was a service manager, handling phone calls with angry customers required me to employ the behaviors of rational thought and self-control. […]

Service, Success, and Grit

As the situation surrounding COVID-19 improves thanks to the vaccine and other factors, I am finding a considerable demand for in-person training.  Most recently, I […]

Back To The Future: Work & Consequences

Where is society headed regarding professionalism, ethics, and grit?  Do you wonder if people learn to work at home or […]

Coworker Synergy in 2021

More than ever, this new year will require employees who can work together as a team.  Within most companies’ departments such […]

Being Proactive

Nothing could have prepared me for this year’s business challenges. Most of my revenue is earned by conducting educational seminars.  […]

Dehydration Reality for Technicians

What does dehydration and technician behavior have in common?  Keep reading.  Enduring the rigors of hostile work environments, such as […]

Measure Twice, Cut Once

The mechanical trades place much emphasis on measuring twice and cutting once to ensure positive outcomes and a satisfied customer.  Whenever technicians […]

The Counterintuitive Service Manager

Irate customers are no fun. When I was a service manager, handling the escalated phone calls required rational thought and […]

Looking for an ACCA QA Accredited Contractor?

Are you a homeowner or building manager?

BECOME AN ACCA MEMBER

join now

PLUS It's Risk Free!