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Author: Melinda Wamsley

Melinda Wamsley is a freelance writer with a background in telecommunications, facilities management and office management.

Working With Customers Who Live In High Crime Areas

Sometimes you have to perform work in a high crime area. Here are some tips for protecting your team members, your tools, and your vehicles.

Working In Dangerous Homes

IE3 shares tips for working in houses that pose dangers to technicians and sales people.

No One Is Home: Dealing With The No-Show Customer

IE3 looks at how to handle customers who aren’t at home when the technician arrives.

Keeping Things Cool with a Presidential Election Underway

Keeping politics out of the job site is always a good idea. IE3 has some tips to help.

Working With the Outspoken Customer

Highly opinionated customers can be tough to work with. IE3 has some tips to make it better.

Working With Customers Who Speak Other Languages

We live in a diverse society that speaks many languages. IE3 looks at what you can do to make customers who don’t speak English have a great experience.

Dealing with Meddling Customers

Sometimes your customers want to get too involved in your work. IE3 has some tips for handling these customers with tact.

Working in Homes Where You May Be Uncomfortable

You team is in your customers’ homes daily and they can come across a variety of situations that may make them uncomfortable. Here are some guidelines for handing them.

Working With Customers Who Could Be Vulnerable To Scams

Some people are more vulnerable to scams than others. It’s important to show them, you are there to truly help them and not take advantage of them.

Keys To Providing Quality Service To Customers Over 50

Working with older customers can take some finesse. But, if you do few simple things you will win these customers and their friends for the long haul.

Respecting Customers’ Customs

We live in a diverse society and when you enter customers’ homes you need to be aware of and respect their culture and customs. Here are some tips to help.

Keep Politics Out of the Workplace!

With mid-term elections in about eight months, one of the smartest things you can leave out of your tool belt […]

Working With Customers Who Have Physical Disabilities

People with physical disabilities have jobs, hobbies, homes, and families just like you do. Their disability doesn’t define them. They […]

Challenging Work Conditions: In The Home Of A Hoarder

You’ve arrived at the home of your client, ready for your service call.  Unfortunately, when you are greeted at the […]

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