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Fan Favorite Question

Matt, How Do I Talk to a Tech About Their Personal Hygiene and Cleanliness?

In this edition of “HVAC Skill Builder,” Matt discusses how to talk to a tech about their personal hygiene and cleanliness

Recent HVAC Skill Builder Questions

Matt, How Do I Present Options to the Customer?

In this edition of “HVAC Skill Builder,” Matt discusses how to present options to the customer

Matt, How Do I Overcome Internet Price Shopping?

In this edition of “HVAC Skill Builder,” Matt discusses how to overcome internet price shopping

Matt, Do I Package Repairs Together?

In this edition of “HVAC Skill Builder,” Matt discusses whether should you package repairs together

Matt, What Are the Four CS of Invoicing?

In this edition of “HVAC Skill Builder,” Matt discusses the four Cs of invoicing

Matt, What Is a Maintenance Ambush?

In this edition of “HVAC Skill Builder,” Matt discusses what a maintenance ambush is

Matt, How Do I Get the Dispatcher to Help the Tech Collect Payment When the Job Is Done?

In this edition of “HVAC Skill Builder,” Matt discusses how to get the dispatcher to help the tech collect payment when the job is done

View More HVAC Skill Builder Questions

About Matt Akins

Matthew Akins

ACCA Manager of HVACR Technical Education

My responsibilities as Manager of HVACR Education are, developing technical education materials, working with ACCA certified educators on outreach and scheduling, and providing technical support to members. I have sixteen years of HVACR experience I bring to ACCA. I spent the last five years as a technical trainer, teaching HVAC curriculum to hundreds of students across the country. I’ve managed all aspects of the training process, which consisted of, designing classes for duct design, refrigeration, and HVAC system diagnostics. I am also responsible for editing existing classes and making them current with current code and laws. 

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