Fan Favorite Question
Matt, How Do I Talk to a Tech About Their Personal Hygiene and Cleanliness?
In this edition of “HVAC Skill Builder,” Matt discusses how to talk to a tech about their personal hygiene and cleanliness
Recent HVAC Skill Builder Questions
Matt, How Important Is Proper Documentation as a Technician?
In this edition of “HVAC Skill Builder,” Matt discusses how important proper documentation is as a technician.
Matt, How Much Notice Should Dispatch Give the Client When the Technician Is on the Way?
In this edition of “HVAC Skill Builder,” Matt discusses the amount of notice dispatch should give the client when the technician is on the way.
Matt, When a Call Is Booked, Should the Call Taker Ask the Client How They Intend to Pay for the Service Call?
In this edition of “HVAC Skill Builder,” Matt discusses how a call taker should ask the client how they intend to pay for the service call after a call has been booked.
Matt, Should I Have Third-Party Information to Leave Behind With My Clients?
In this edition of “HVAC Skill Builder” Matt discusses how to properly leave third-party information behind with your clients.
Matt, How Do You Use the Form Method When Speaking With Customers?
In this edition of “HVAC Skill Builder,” Matt discusses how to use the Form Method when speaking with customers.
Matt, What Is Your Analogy for IAQ? (Investigate, Assess, and Quote)
In this edition of “HVAC Skill Builder,” Matt discusses his analogy for IAQ. (Investigate, Assess, and Quote)
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About Matt Akins
Matthew Akins
ACCA Manager of HVACR Technical Education
My responsibilities as Manager of HVACR Education are, developing technical education materials, working with ACCA certified educators on outreach and scheduling, and providing technical support to members. I have sixteen years of HVACR experience I bring to ACCA. I spent the last five years as a technical trainer, teaching HVAC curriculum to hundreds of students across the country. I’ve managed all aspects of the training process, which consisted of, designing classes for duct design, refrigeration, and HVAC system diagnostics. I am also responsible for editing existing classes and making them current with current code and laws.
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