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Fan Favorite Question

Matt, How Do I Talk to a Tech About Their Personal Hygiene and Cleanliness?

In this edition of “HVAC Skill Builder,” Matt discusses how to talk to a tech about their personal hygiene and cleanliness

Recent HVAC Skill Builder Questions

Matt, What Are the Essential Safety Protocols Technicians Must Follow When Installing or Repairing HVAC Systems?

In this edition of “HVAC Skill Builder,” Matt discusses the essential safety protocols technicians must follow when installing or repairing hvac systems.

Matt, How Do Emerging Technologies in HVAC Systems Impact Installation and Maintenance Practices?

In this edition of “HVAC Skill Builder,” Matt discusses how emerging technologies in HVAC systems impact installation and maintenance practices,

Matt, What Are the Steps for Diagnosing a Malfunctioning HVAC System, and How Do You Prioritize Them?

In this edition of “HVAC Skill Builder,” Matt discusses the steps for diagnosing a malfunctioning HVAC system and how to prioritize them.

Matt, How Important Is Proper Documentation as a Technician?

In this edition of “HVAC Skill Builder,” Matt discusses how important proper documentation is as a technician.

Matt, How Much Notice Should Dispatch Give the Client When the Technician Is on the Way?

In this edition of “HVAC Skill Builder,” Matt discusses the amount of notice dispatch should give the client when the technician is on the way.

Matt, When a Call Is Booked, Should the Call Taker Ask the Client How They Intend to Pay for the Service Call?

In this edition of “HVAC Skill Builder,” Matt discusses how a call taker should ask the client how they intend to pay for the service call after a call has been booked.

View More HVAC Skill Builder Questions

About Matt Akins

Matthew Akins

ACCA Manager of HVACR Technical Education

My responsibilities as Manager of HVACR Education are, developing technical education materials, working with ACCA certified educators on outreach and scheduling, and providing technical support to members. I have sixteen years of HVACR experience I bring to ACCA. I spent the last five years as a technical trainer, teaching HVAC curriculum to hundreds of students across the country. I’ve managed all aspects of the training process, which consisted of, designing classes for duct design, refrigeration, and HVAC system diagnostics. I am also responsible for editing existing classes and making them current with current code and laws. 

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