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Fan Favorite Question

Matt, How Do I Talk to a Tech About Their Personal Hygiene and Cleanliness?

In this edition of “HVAC Skill Builder,” Matt discusses how to talk to a tech about their personal hygiene and cleanliness

Recent HVAC Skill Builder Questions

Matt, How Can Creating and Presenting Customized HVAC Solutions, Based on a Thorough Understanding of the Customer’s Home and Lifestyle, Increase Service Ticket Revenue?

In this edition of “HVAC Skill Builder,” Matt discusses increasing service ticket revenue.

Matt, How Can Customer Feedback During or After Service Calls Be Used to Identify Opportunities for Additional Services or Follow-up Visits?

In this edition of “HVAC Skill Builder,” Matt discusses opportunities for additional services or follow-up visits.

Matt, How Can You Effectively Assess and Understand Customer Needs to Offer Tailored Solutions That Increase the Value of Service Tickets?

In this edition of “HVAC Skill Builder,” Matt discusses increasing the value of service tickets.

Matt, What Actions Can Technicians Take to Build Trust With Customers, Making Them More Open to Recommendations for Additional Services or Products?

In this edition of “HVAC Skill Builder,” Matt discusses opportunities for additional services or products.

Matt, How Can Improving Diagnostic Skills Lead to Identifying Additional Necessary Repairs or Maintenance, Thereby Increasing Service Ticket Value?

In this edition of “HVAC Skill Builder,” Matt discusses increasing service ticket value.

Matt, What Strategies Can Technicians Use to Build Long-Term Relationships With Clients Through Effective Service and Communication?

In this edition of “HVAC Skill Builder,” Matt discusses how important proper documentation is as a technician.

View More HVAC Skill Builder Questions

About Matt Akins

Matthew Akins

ACCA Manager of HVACR Technical Education

My responsibilities as Manager of HVACR Education are, developing technical education materials, working with ACCA certified educators on outreach and scheduling, and providing technical support to members. I have sixteen years of HVACR experience I bring to ACCA. I spent the last five years as a technical trainer, teaching HVAC curriculum to hundreds of students across the country. I’ve managed all aspects of the training process, which consisted of, designing classes for duct design, refrigeration, and HVAC system diagnostics. I am also responsible for editing existing classes and making them current with current code and laws. 

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