Learn to inspire top performance from your team at ACCA’s Next Level conference, the amplified successor to ACCA Fall Meetings. With a tailored focus on service managers, operations managers, learning and development managers, and other HVACR leaders, this conference will level up your leadership prowess with three specialized tracks: Recruitment and Skill Development, Effective Team Leadership, and Strategy and Communication.
At Next Level, you’re not confined to a single track. Tailor your experience by selecting from various sessions aligned with your professional goals. Each session is carefully curated to meet the needs of HVAC leaders at all levels, helping you overcome industry challenges and boost performance within an efficient day-and-a-half timeline. Read below to learn more about the Effective Team Leadership track.
Effective Team Leadership
Effective team leadership is more than just managing – it’s about inspiring, motivating, and empowering your team to achieve unparalleled success. The Effective Team Leadership track at Next Level is designed to equip you with the tools, strategies, and insights necessary to foster high performance and drive growth.
Get ready to learn from the industry’s finest leaders who have navigated their teams through the most challenging terrains and have emerged stronger. They’ll share proven techniques for inspiring your team, communicating effectively, and unlocking their full potential. Check out some of the featured sessions in this track below.
Featured Sessions
Why Good Employees Quit Derrek Hofrichter, SBE – Service Business Evolution LLC
“The Great Resignation” is still an ongoing wave that is hitting across all industries right now. Businesses are losing employees at such a high rate that there are currently two open positions for every one person looking for work. In the last year specifically, the home services industry has been getting hit hard with voluntary employee resignations.
The loss of talented and reliable revenue-generating employees impacts companies of all sizes, but it is especially devastating for the small to medium-sized who are likely already understaffed to begin with. It halts progress as well as drops morale for everyone needing to pick up the extra load. This in turn leads to others exiting as well and is a tough cycle to hire back out of.
Learn why employees are currently quitting en masse and measures that can be implemented to make employee retention strong.
What you will learn:
- What causes good employees to leave well-paying positions?
- What the current generations of employees value most from their employer.
- How to create a strong culture that retains employees.
- Strategies to implement to not only keep employees but recruit new ones.
Connected Leadership – How to be a Great Boss Aaron Ruddick, Reliable Comfort Heating and Air Conditioning
Everything rises and falls on leadership. The new generation of workers desperately desire connection, leadership, and involvement. They also want to be held to processes, not how the boss is feeling today, but measurable, task-oriented programs that show them how to win.
Powerful Techniques for Callback Minimization Matt Akins, ACCA
Callback management is a key concern for leaders across our industry. With practical strategies in place, businesses can improve customer satisfaction, enhance service quality, boost efficiency, cut costs, and foster employee growth and development.
This presentation aims to arm HVACR leaders with a multi-pronged approach to callback minimization. We will delve into a strategic analysis of callback causes, the implementation of proactive quality checks at each service stage, and the importance of ongoing technician training. Additionally, we will discuss the necessity of clear communication, technology adoption, succession planning, and creating a feedback-oriented culture. To drive these points home, Matt will also introduce the concept of incentives to motivate and reward technicians who excel in reducing callbacks.
Why Your Employees Aren’t Motivated and What to Do About It Frank Besednjak, The Training Source, Inc.
As a business coach, I hear the same things almost every day . . . “My people just don’t care!” “They have no ambition to work.” “I can’t get anyone to do anything extra.” “All they care about is their personal time off.” “I think I hired a bunch of whining kids.” “These people have absolutely no loyalty.” “Some of these folks think they should get paid just for showing up, yet don’t want to work.” “They just won’t do what I ask from them.” Seems like a problem that continues to keep getting worse and it is a concern of every single client over the last fifteen years.
In this session, we will discuss the following:
- How to determine the specific factors that get your employees motivated or demotivated.
- Why it seems employees really don’t care.
- Systems and methods that get your employees working as a team.
- Proven methods on how to properly handle problem employees.
- Developing a system that encourages discipline, employee learning, and growth.
- Identify attributes in potential leaders.
After completing this session, attendees will have the necessary tools and information to:
- Know what it takes to become a successful leader and/or supervisor.
- Identify attributes in employees that have potential for growth or leadership.
- Handle employee challenges
- Learn the five reasons that cause employees to not perform at their highest level.
If you have employees, this is a program that you cannot afford to miss.
There’s no I in Bus.ness Tom Lucas, Dayco Systems
The secret to building a successful business is no secret, we know the answer. It’s culture! We will talk about why culture is so difficult and how to build a culture on purpose instead of by accident.
- Building the team: People are the most important part of your business. The wrong people and you are sunk! Build the right team and there is no limit.
- Create a plan: Cliche’ alert, no building stands for long that was built without a plan. Setting meaningful goals and achieving them is what keeps people moving.
- Hold people accountable: If everyone on the team has written goals with time limits and they meet regularly to update each other, amazing things happen.
- Growth takes cash: Cash is the fuel that keeps the machine running. All managers should know and understand the P&L.
Building an Effective Multi-Generational Workplace Jeff Butler, author and workplace strategist
Modern day workplace has four generations working under one roof. Baby Boomers, Generation Xers, Millennials, and soon, Generation Z, all work together to accomplish common organizational goals. But with differences in each of these generation’s viewpoints, upbringings, culture, ideas, beliefs, and experiences, it is likely to see some tiffs or clashes within the organization. This makes managing four different generations in the workplace an extremely difficult task to accomplish, though not impossible. With the right guidance, support, and advice, the task of managing these four generations under one roof is achievable. That support may come in various forms, one of which is this program.
In this program about managing four different generations in the workplace, best-selling author Jeff Butler, backed by a decade of psychological research, shares insights about motivations, differences, and communication styles of these four generations. You will learn how organizations across various industries are thriving with a multigenerational workforce. And how yours can too. Through this program, you’ll find specific actionable strategies to manage your cross-generational challenges and turn your multigenerational workforce into a competitive advantage.
Learning Points:
- Discover potential points of generational conflict and tactics to handle them.
- Learn how to strengthen cross-generational communication.
- Obtain specific strategies to leverage multi-generational opportunities.
Learn about our other tracks at Next Level: