Based on the Customer Satisfaction Pyramid, this professionally produced program allows your team to get a better understanding of the various experience levels that lead to customer loyalty. The video is not only entertaining, but will also help the viewer understand the importance of creating great experiences for customers rather than just getting the sale or fixing the problem. A must see at your next employee meeting!
For a short sample of the video click here.
For more information, or if you want to order the DVD version, contact Frank through his website here.